Trash Fee Customer Statement Discrepancy Frequently Asked Questions

Yes. A technical error resulted in incorrect figures appearing on the Solid Waste Management Fee line item of some customers’ County property online tax statements for fiscal year 2027. In some cases, the fee appears as higher than the correct amount and in some cases, it appears as lower. The City is aware of the issue and is working to resolve it.

Customers can view their level of service and see the correct statement amount now in the City’s Residential Waste Collection Services Portal at WastePortal.sandiego.gov. County tax statements—which can be found at Treasurer-Tax Collector—are expected to be updated in the coming days.

If your account is affected, and you are seeing an overage, you will not be responsible for paying the incorrect amount. The City is working to correct the issue and will notify affected customers directly. No payment is due at this time. County property tax bills will begin mailing Oct. 1, and the first installment is not due until Nov. 1. The City will provide affected customers with additional information well before that date.

No action on the part of the customer is required at this time. The City is aware of the issue and is actively working to resolve it.  If you would like to confirm your trash fee, accurate information can be found now in the Residential Waste Collection Services Portal at WastePortal.sandiego.gov.

No action on the part of the customer is required at this time. The City is aware of the issue and is actively working to resolve it.  If you would like to confirm your trash fee, accurate information can be found now in the Residential Waste Collection Services Portal at WastePortal.sandiego.gov.

The data transfer error impacted approximately 87,000 customers. Customers throughout the city are impacted and not focused in one particular area.

If you are a property owner who receives trash service from the City, we encourage you to create an account at WastePortal.sandiego.gov. 

If you need assistance setting up a Portal account, or confirming your trash fee amount, Environmental Services is available at 858-694-7000.

We are aware of the fee discrepancy and are working to correct it. If the amount on your County tax statement appears incorrect, please check the amount listed in your City Portal account at WastePortal.sandiego.gov.

• If the amount in the City Portal is correct: No action is needed. You do not need to submit a Fee Dispute Form.
• If the amount in the City Portal is also incorrect: Please submit a Fee Dispute Form so we can review your account.

The City is working with the County to update the San Diego County Treasurer-Tax Collector billing system to ensure accounts are accurate prior to bills being issued.

County tax bills are mailed in batches starting Oct. 1, and the first payment installment is not due until Nov. 1. The City will communicate with impacted customers and is working closely with the County to correct the error.

Yes, the City will work with customers to ensure they receive reimbursement for any overpayment that may occur.