Environmental Services Contact Center SMS Terms of Service

Stay Connected with Text Messaging

The City of San Diego Environmental Services Contact Center offers an optional SMS text messaging service to help residents quickly access City services, request information, and connect with resources related to their inquiry.

By opting in to receive text messages, you agree to these SMS Terms of Service.

Program Description

When contacting the City of San Diego Environmental Services Contact Center, you may choose to receive text messages that provide links to City services, including Get It Done service request pages and other relevant resources. Text messages are intended to support and enhance your customer service experience while interacting with a Contact Center representative.

Consent to Receive Messages

By providing your mobile phone number and agreeing to participate in this program, you consent to receive SMS text messages from the City of San Diego Environmental Services Contact Center.

Message frequency varies based on your interaction with the Contact Center and the services you request.

Message Frequency

Message frequency varies. You may receive one or more messages related to your request for service, requested information, follow-up communications, or support interactions.

Opt-Out Instructions

You may cancel the SMS service at any time.

To stop receiving messages, reply:  STOP

After you send "STOP," you will receive a confirmation message verifying that you have been unsubscribed from the program. Following this confirmation, you will no longer receive SMS messages from us.

If you wish to re-enroll, simply opt in again through the original enrollment process.

Help & Customer Support

If you are experiencing issues with the messaging program, reply:   HELP  

You may also contact the Environmental Services Contact Center directly:

Phone: 858-694-7000

Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you.  Charges are determined by your wireless carrier and service plan. For questions regarding your text messaging or data plan, please contact your wireless provider.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy Policy

The City of San Diego is committed to protecting your privacy. Please review our Privacy Policy: https://www.sandiego.gov/privacy-policy.