Services

Performance & Change Management Projects

Using a proven approach to continuous improvement, PandA implements an augmented form of DMAIC (Assess, Define, Measure, Analyze, Improve, Control, Monitor). We partner with departments to help improve work processes, eliminate waste, drive data-informed decision-making, and deliver better value to customers. A snapshot of some projects follows:

Survey Development & Analysis

Resident Satisfaction Survey

The City's Resident Satisfaction Surveys (RSS) are conducted biennially to gauge residents' satisfaction with City services. The results help City leaders make informed, data-driven decisions to better serve residents and provide responsive customer service.

Employee Satisfaction Survey

The City of San Diego's workforce is our single most valuable asset. To continually improve our workplace, we conduct the Employee Satisfaction Survey on a biennial basis to measure employee engagement and overall satisfaction. The results help the Mayor and City leadership assess employees’ perceptions about job satisfaction, growth and recognition, management, teamwork, resources and communication, and work environment.

Strategic Planning

The City's strategic planning efforts are designed to infuse accountability for performance, improve communication throughout the City, and support data-based decision-making. The  City Strategic Plan is a vital component of the City's performance management efforts. It defines the City's mission, vision, goals, objectives, and key performance metrics. These efforts help optimize operations to serve City residents, visitors and businesses in the most effective and efficient way possible.