The Economic Development Department has compiled frequently requested services often used by businesses and nonprofits serving business districts throughout the city. If you have any questions navigating the below services, please contact us at firstname.lastname@example.org or (619) 236-6700 for assistance.
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Many of the most frequently used City services can be requested through the Get It Done App where you can monitor progress made. These services include graffiti abatement, street sweeping, sidewalk sanitizing, and more.
The County of San Diego Behavioral Health Services department launched the Mobile Crisis Response Team. This is a new program designed to help people experiencing a mental health or substance use crisis. For assistance, call the Access & Crisis Line (888) 724-7240. See below for additional resources including support from the San Diego Police Department.
The Street Division provides many services to maintain the public right-of-way, including graffiti abatement. Existing graffiti can be reported to the Graffiti Hotline at 619-527-7500.
Street Sweeping keeps our streets free from trash and debris while helping to keep waterways clean. The City maintains a regular schedule for street sweeping by Council District. An interactive map that includes the street sweeping routes and schedules can be found here. Business managers and residents can make Street Sweeping requests through the Get It Done App. Requests can also be made by calling the Sweeping Hotline at (619) 527-3482 or by email at email@example.com.
The City provides maintenance services for trees related to public safety issues and to keep the right-of-way clear. The Street Division maintains a schedule for regular tree maintenance across the city and also has specific criteria for evaluating requests.
In the event of an emergency call 911. The Urban Forestry Emergency Tree Services can provide assistance. All other tree maintenance requests should be submitted through the Get it Done App.
The City of San Diego Bike Program installs bike racks in the public right-of-way for businesses to encourage bicycling to daily activities such as shopping, riding to school and commuting. Business owners can request the installation of a bike rack in front of their business by completing a request form or by contacting their Business Improvement District to request a bike corral.
Get It Done
The Get It Done App can be used for non-emergency reports only. For EMERGENCIES DIAL 9-1-1. For other Police-related non-emergency issues, call (619) 531-2000. Use this to report to submit a service request for Homeless Outreach or to report an Encampment. Reports are forwarded to Homeless Outreach Specialists, the Environmental Services Department and/or the Neighborhood Policing Division as appropriate. Please allow time for outreach and associated activities to occur. Business managers should avoid confrontation and keep a safe distance if they feel threatened in any way. If a business manager feels threatened or the individual becomes disruptive, call 911.
Resources for People Experiencing Homelessness
PATH San Diego has partnered with the City of San Diego to provide services to people experiencing homelessness in San Diego. PATH provides supportive services that include housing navigation, outreach, and employment services. They can be contacted by business managers or directly by people experiencing homelessness by phone at (619) 810-8600 or email at firstname.lastname@example.org.
Business managers can suggest people experiencing homelessness to call 2-1-1 for resources and emergency support. 211 San Diego is a local nonprofit that provides assistance 24 hours a day, 365 days a year by connecting people to community, health, and disaster resources.
Letter of Agency (Trespass Arrest Authorization)
A Letter of Agency (Trespass Arrest Authorization) allows the San Diego Police Department to enforce against anyone found on a property without the owner's consent or without lawful purpose. Recommended for vacant properties, vacant lots, businesses or any properties upon which public nuisance activity or crimes, including littering, defecating, drinking, drug activity, prostitution, graffiti or general trespass are occurring. Apply here for a Letter of Agency.
Sidewalk Sanitizing can be requested by emailing the Street Division at email@example.com or calling 619-527-7500. You can also submit a request through the Get It Done App. Sidewalk Sanitizing includes the application of a bleach and water solution and is used primarily to rid an area of odor or human waste.
The Sidewalk Reset program is a process that removes waxy, built-up grime that prevents the Sidewalk Sanitizer from being effective. This new program consists of deep cleaning problem areas which typically includes the removal of hazardous waste and the coordination with the Storm Water Division and the Police Department. Requests can be made to evaluate a sidewalk area and Environmental Services staff will determine if the sidewalk meets the criteria. To request an evaluation, contact the Street Division at firstname.lastname@example.org or 619-527-7500.
The Environmental Services Department (ESD) collects refuse from City containers in commercial districts on varying schedules. ESD strives to address any overflowing container within 24-hours. Overflowing container reports can be made by contacting Environmental Services at (858) 694-7000 or email@example.com.
Signs, Sidewalks, or Other Structures
Business managers can make a number of street or transportation-related requests through the Get It Done App and the Transportation Department webpage. These include issues with signs or structures in need of repairs such as an existing sidewalk or guardrail.
Businesses can also request to change the color of the curbs in front of their storefronts to improve access for loading or to increase parking turnover. This is a common list of curb colors allowed by the City. If a business falls within a Community Parking District, the business owner should reach out to the nonprofit entity managing the district. These districts include Downtown*, Mid-City, Pacific Beach, University Heights, and Uptown. If your business does not fall within a Community Parking District, you can email Traffic Engineer Operations at TrafficOps@sandiego.gov.
The Street Division can be contacted directly at (619) 527-7500 or Street_Service@sandiego.gov.
*For businesses in the Downtown Community Parking District, contact City staff in the Sustainability & Mobility Department.
The following organizations promote and support small businesses and business districts of all sizes. These organizations provide a variety of services to help entrepreneurs at any stage. They may also publicize cultural, educational, social, and geographical opportunities that serve specific business needs. Many of these organizations have partnered with or been funded by the Economic Development Department to advance economic inclusion across San Diego neighborhoods and commercial districts. This is not intended to be a comprehensive list of organizations. Additional organizations can be found on the Other Resources page on the Economic Development Department website. Please note that these are independent nonprofit organizations and not official representatives of the City.
Questions? Reach out to us at firstname.lastname@example.org.