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Public Utilities

Bill Payment Timeline

The City of San Diego Public Utilities Department's bill payment schedule is in line with industry standards.

The bill due date is 15 days after the bill is sent. The shut-off date is 45 to 51 days after the bill is sent.

Timeline

Bill dated and sent Day 1
Bill due Day 15
Reminder notice sent Day 25
Final shut-off notice sent Day 38
Notice sent to tenants in multiple living units Day 38
Shut-off ordered Days 45-51
Close account; refer to Treasurer's Office Day 75

If you would like more information about the bill payment schedule, please contact the Public Utilities Department at 619-515-3500 or customercare@sandiego.gov.